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PROMISED: 3-6 Mbps download; upload up to 1.0 Mbps
RECIEVING: 1.41 Mbps download, upload .56
Ticket No: 3586877
I am very discouraged. I don't know if I am a victim of false advertising or if this is a problem that can be fixed. In our household, streaming videos are our main source of entertainment. Streaming video, at this speed, is impossible. I gave Clear twice the time they requested to get back to me. Customer service told me to call technical support again. Do I have another couple hours to spend?
If this problem gets fixed, I will definitely post it. Meanwhile, I think people should know what's up before they buy into Clear's promises.
If there is a Clear tech out there who can help, I'd appreciate it. I was thrilled to jump onto the Clear bandwagon. I'd like for its claims to be true.
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I’m
feeling ripped off.
Due to volume, only the
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I’m
tentative.
I switched to IE 9 32-bit a few days ago. I don't know if my speeds have increased recently, or if it's because of the browser, but I've had faster speeds more consistently lately, even when my roommate has been streaming more than normal.
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mramirez1974 March 17, 2011 05:12Using Windows 7 Home Premium 64-bit. If you download the 64-bit version, the 32-bit version comes bundled with it.EditDeleteRemove
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DESMOPOWER April 06, 2011 23:55People in TX seem to be getting good results....EditDeleteRemove
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1***Attention Clear Employees***
All posts that inform customers of their rights are helpful to the community, even if you disagree with them. Thank you.
What can you do if you are being throttled by Clear?
Tell your story here: https://www.facebook.com/group.php?gi...
Call Clear Corporate Directly and complain: (425) 216-7600
File with the FCC, FTC and the BBB
Please help STOP their Deceptive Advertising so as to prevent them from dragging others into this quagmire by visiting FCC’s website and filing a complaint.
The following link will take you directly to FCC’s web page where you will be given an option to choose the convenient method to file your complaint either through an Online Form, Phone, Postal, Fax or Email.
http://esupport.fcc.gov/complaints.ht...
Here is the fastest way to reach them; Call toll-free at 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL- FCC (1-888-835-5322) TTY.
Class Action lawsuit here:
http://classactionlawsuitsinthenews.c...
or
Call Cliff.
Law Offices of Clifford A. Cantor, P.C.
627 208th Ave. SE
Sammamish, WA 98074-7033
Tel: 425-868-7813
NV residents: contact Ross Miller's office, consumer affairs division and BBB with complaints.
Criticism and legal action (From Wikipedia, the free encyclopedia) link listed below
http://en.wikipedia.org/wiki/Clearwire
In September 2010, Clearwire introduced a bandwidth limiting scheme which cut users who download more than 8GB in one month to .25Mbps service despite advertising material touting unlimited service. Many users[who?] have reported that their terms of service were modified retroactively to reflect the new policy, and Clearwire itself has unofficially acknowledged this.[34][unreliable source?] In December of the same year, a class-action lawsuit was filed in Washington alleging deceptive advertising concerning the company's policies of throttling and not disclosing early-termination charges.[35]
More News:
http://www.walletpop.com/2011/03/09/i...
http://stopthecap.com/2010/10/04/clea...
http://clearwiresucks.com/blog/
**CAUTION** Streaming Video links follow.
If you are on Clear you may be throttled for watching them.
https://www.youtube.com/watch?v=S1TJfU...
Clear Commercials that misrepresent what they offer:
https://www.youtube.com/watch?v=4D52c6...
https://www.youtube.com/watch?v=iyzGWx...
**Censorship**
Removed threads can be found here.
http://forums.clear.com/clearcom/changes -
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WOW! What a crooked company!
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I also am experiencing slow downloads and uploads but even worse is that I completely lose ALL service..Most evenings around 10PM we lose all service.Last Saturday our service went down at 8:33 AM and when I left my house at 9:50 am it was still down. I was gone the rest of the day so have no idea when it finally came back up.Last night service was down for over 2 hours.At one point it cameback on for about 30 minutes. I made 2 phone calls to Clear. On the 1st call after just a few minutes of talking to tech support service went down. My phone is also through Clear so when the internet service is down I have no phone service.So when service went down I was disconnected from Clear. I called back when service finally came back on and was told a ticket would be submitted to the tower, This morning my service went down again at 8:30 am disconnecting me from a long distance call I was on and stayed down until 12:10pm. When I got home this evening & called Clear I was told I needed to call Clear when the service was down.I explained to the tech that would be impossible since my phone service was through them and when the internet service was down I had no phone to call them.Two more times throughout the conversation the tech support rep told me to call them when my service went down and two more times I told the tech I had no way to call when I don't have service. I finally told the rep that once again it looked like there would be no resolution to my problem so there was no need to talk further.The rep then had the nerve to try to upsell me into adding on another service.By then I lost it and asked why in the world she would think I would be willing to add another product to my service when they can't provide me with the 2 services I am already paying for but not receiving.-
Hi pattyfoss, we have reviewed your account have update it with a new corse of action to try to resolve this issue for you. If you could please give us a call at 888-888-3113 we will be happy to get this taken care of for you.
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I’m
so upset to be lied too!!!
Their upsell and back hooks are great to sell/hook you but their follow-up, implementation, and support stinks (#####), also their partner (Direct TV) DirectStarTV - Out Sourced Companied stinks!!!!!!!! -
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I’m
Done!
I have given up! After several issues with speed and times where we have no service at all in our household (internet or phone), I am currently looking for alternatives. My wife works from home and her office is 3 hours away from our home. She rely on dependable internet and phone to work. There have been several times she had to leave home and drive into work because of Clear unreliable service. I'm throwing in the towel and looking elsewhere for service. Clear is not as advertised!!!
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Hi ackinard,
We have a few tips and steps available to help with resolving your speed issue. You can find them here: https://www.clear.com/support/faq/spe.... Let us know if your issue persists after completing the steps provided. -
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I’m
pissed at this crappy company.
I had this problem, and I solved it by going with cable.
Upon cancellation I was informed that there was a mistake in my service, the salesman on accident signed me up with a lower speed/bandwidth version of clear. I was informed that they would give me a higher speed for a lower PRICE BLAH BLAH BLAH, but they could not match the value or speeds of cable. which is only $10.00 a month more than clear (with clear's discounts mind you).
After realizing that I will no longer be a customer, the salesman informed me of a $40 restocking fee. The restocking fee may be waived if I pawn off this scam of an account to a friend or family member, so they could be ripped off instead of me.
Well guys just do yourself a favor stay away from clear service. It is all false advertisements/ bait and switch, and unethical practices all across the board. Get out while you still can, and in a couple of years we won't even remember this company as a service provider. -
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Anthony P: Your first issue is that you want a refund. You cannot do refunds in chat. You need to call in.
Anthony P: You can reach Account Services by phone at 888.888.3113, option 4 then option 4 again, M-F from 9am-8pm (9:00am-6:00pm HST).
Anthony P: Is there anything else I can assist you with today?
Jerry: ARE YOU IN THE US? Are you using a language tranlation program? You can call them for me and then connect me with them.
Anthony P: Thank you for chatting with me today! You may receive a call asking you to take a survey about your experience today. If you have any further questions or concerns, please feel free to contact us; we are available in live WebChat 24 hours a day, 7 days a week.
Thank you for visiting clear.com. You may now close this window.Your session has ended. You may now close-
Hi JERRYVILLARREAL,
We have already addressed your issue in your previous post: http://forums.clear.com/clearcom/topi.... -
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Hi I am also a Clear customer and I have seen that when you have the green light on the hotspot the internet is prety fast but when you are in the red one it does get slower and it does suck at that speed
I am not a big tech guy but I know that the stronger the signal is the faster your internet will work -
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I’m
undecided
is ther a place where you can hook up an antenna to boost the signal?
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On which modem?
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The antennas don't help. I bought one and it doesn't make a lick of difference on my Sierra 250 device (the silver usb thingy)
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I’m
giddy with anticipation that SOMEONE may actually get some help from the staff who say they are "helping" on this forum
Wow . . . I'm really impressed . . . the links at the left of your issue on the website show that you have 4 reps looking into your issue. Sure hope you have better luck that I have had with the 1 who is supposedly looking into mine. It has been over 22 days since I provided more that what he asked for in information and Wayne G. appears to have completely vanished. My prayers are with you . . . we probably all need a small miracle when working with this company.-
Karen....
The possibility of them going bankrupt BEFORE they actually help you is pretty good... -
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I’m
so angry!!! Clear makes all my experiences with the cable, cell phone companies and DMV look like a walk in the park
Terri the Clear techs have no idea what they are doing. My unit has not worked since I got it and all they do is keep sending me new batteries. I spent 5 hours online with tech support 2 days ago and at least 11 hours all together. The bst part of the tech support is when they disconnect you or just leave the chat so you have to start all ove again.
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